Return & Refund Policy

All Sales Are Final

Due to the collectible nature of our products, all purchases from Grand Vault are final. We do not accept returns, exchanges, or cancellations for buyer’s remorse, accidental purchases, changes in market value, or dissatisfaction with the contents of a sealed product.

Please carefully review the product title, description, photographs, condition, quantity, and shipping information before completing your purchase.

Sealed Trading Card Products

Booster boxes, booster packs, blisters, collection boxes, tins, starter decks, troves, elite trainer boxes, and other sealed products cannot be returned or exchanged.

Grand Vault does not guarantee specific cards, pull rates, card values, grades, or outcomes from any sealed product. Variations in product contents, print quality, packaging, collation, and pull rates are controlled by the manufacturer and are not grounds for a return or refund.

Minor cosmetic imperfections, including small dents, surface marks, loose wrapping, imperfect seams, or corner wear, may occur during manufacturing or distribution and do not necessarily indicate that a product has been opened or damaged.

Individual Trading Cards

All sales of individual trading cards are final. Card condition is identified on the applicable product page and should be reviewed before purchase.

Minor variations in centering, print quality, surface condition, edges, corners, or factory-produced characteristics may be present within the stated condition. Grand Vault does not guarantee that any card will receive a particular grade from PSA, Beckett, CGC, or another grading service.

Accessories and Other Products

Sales of card sleeves, binders, playmats, deck boxes, card holders, toploaders, storage products, apparel, and other accessories are final unless the wrong item was sent or the item arrived materially damaged or defective.

Damaged, Incorrect, or Missing Items

If your order arrives with a materially damaged item, an incorrect item, or a missing item, contact us within three calendar days of confirmed delivery.

Your message must include:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the shipping box, packing materials, and shipping label

Please retain the product, original packaging, shipping carton, and all packing materials while the claim is reviewed. Discarding these materials may prevent us or the shipping carrier from verifying the claim.

Approved claims may be resolved through a replacement, store credit, partial refund, or refund, depending on the circumstances and available inventory. Grand Vault will determine the appropriate resolution after reviewing the claim. This does not limit any rights or remedies that cannot legally be excluded.

Unauthorized Returns

Do not mail or deliver a product back to Grand Vault without written authorization. Unauthorized returns may be refused and are not guaranteed to be returned to the sender.

If Grand Vault authorizes a return, the item must be returned in the exact condition received, with all original product packaging, accessories, and protective materials. Opening, unsealing, using, altering, or damaging an item may make it ineligible for a refund or replacement.

Order Changes and Cancellations

Orders begin processing shortly after they are placed. Cancellation or modification requests are not guaranteed. Once an order has entered fulfillment or shipped, it cannot be canceled.

If you notice an error in your order or shipping address, contact us immediately. Grand Vault is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer, except as required by law.

Shipping Charges

Original shipping charges are nonrefundable unless the refund results from an error by Grand Vault or is otherwise required by law.

If an authorized return is granted for reasons other than an error by Grand Vault, the customer may be responsible for return-shipping costs. Any applicable deduction will be communicated before the return is authorized.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, check the delivery location, household members, neighbors, property management, and the shipping carrier. Contact us promptly so we can provide available shipment information and assist with any eligible carrier inquiry.

A carrier’s delivered scan does not automatically determine the outcome of every claim. Claims will be reviewed based on the order details, tracking information, carrier findings, and applicable law.

Manufacturer Defects

Manufacturing defects, including printing, collation, sealing, or component issues—may be subject to the manufacturer’s support or replacement process. Grand Vault may direct customers to the manufacturer when the issue falls under a manufacturer program or warranty.